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Willie R

1 reviews | Active since Jun 2017

02 Mar 2020, 12:15

Discovery bad service

I have had nothing but bad experiences with them. I cancelled my discovery and told them to keep my vitality. They cancelled both my medical aid as well as my vitality even though I have life cover with them as well. I have sent emails to fix this. Today I went a step further to phone them and went thtough all the voice promts. Eventually they transferred me to a line where an agent would have spoken to me. After several rings the line said extension not valid and cut me off. Do not waste your time trying to get anything out of them

0
Replies (2)
Discovery Health
Discovery Health's reply02 Mar 2020, 14:20
Official
Dear  Willie R 
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply03 Mar 2020, 16:07
Official
Dear  Willie R 
 
We have been in touch with you to answer your comments. 
 
Regards 
Discovery Health Servicing Team