Discovery Bad Service

<p>My brother was admitted into Umhlanga Netcare hospital through the emergency room and not as a planned visit. If it was a planned visit then there would have been a call from the main member to confirm admission prior to arrival. Upon arrival at the hospital- the patient was admitted and the hospital did not inform the patient about Umhlanga not being a network hospital at the time of admission. </p> <p>I have tried to contact Discovery who do not assist with any queries on this.</p> <p>Medical Aid number: ********** </p> <p>Plan: Classic Delta Saver</p> <p>I have also contacted Discovery to have an agent contact me to review the plans to determine the best one to be on and whether we should change plans for the cover required. An agent called me, i had bad network and the line went dead. the agent did not bother to call back or follow up.</p> <p>To this day- i have no clue who my planner is for me life and disability cover. based on this service towards my mum and her treatment on medical aid which i am paying for- i will not hestitate to move my life cover to another company.</p> <p>This is the same company who moved my vitality without my permission to my medical aid. Then when i moved off the medical aid personally- cancelled my vitality. </p> <p>it then became my administrative issue to resolve. where are your integrated solutions. the best thing i did was move my RA. i made more money in 6 months that the 4 years i was on Discovery RA. </p> <p> </p> <p>I have tweeted the social media account and there is no response. i am beyond frustrated with a terrible company who makes you go from pillar to post to resolve any issues. </p> <p> </p>