Discovery bad customer service POOR

Discovery is giving BAD customer service. Today is 23 December 2019. I have phoned Discovery on the 17 of December for a letter or a mail to confirm that i pay my account in arrears every month. I have followed up on Friday 20 December still no confirmation letter that simply states that i pay my account in arrears every month for the last two years. Sunday 22 December i send them a mail to simply send me a mail confirming that i pay my account at the end of every month. It is 12h00 monday 23 December i still have not recieved my letter. I phoned the customer service line after holding for 15min the customer care consultant did not want to put me through to a suppervisor or a manager. She sed i should wait the letter should arrive to me or the mail will come through in 3 days. This will mean that my medical aid transfer wil not be completed for January and that me and my family will have to pay doubble the amount to be covered due to Discovery not being able to send a mail to confirm that i have been paying my account as arranged every month for the past 24 monts at the end of the month in arrears.

I asked the lady the question to put her in my shoes and to try and assit me. She told me this is not a retail shop i will have to wait for her system and that takes 3 days.

This is poor service for a international company that can not attent to a small request as an email.

I will not recomend your medical aid or any of your ideas to my friends family or company.

You are money freeks and once you have your payment you do not care about the customer. Because i am moving over to a new medical aid you got your money and you know that by the end of this month my medical aid is not your problem any longer so why assist?

Bad