Discovery bad customer service

Item: Discovery Health
Rating: 1
Author: Danielle S

My primary dr was changed without my consent now i need a Auth and unable to get it!!!!

I hace been trying to phone customer care for 3 days being on hold for almost 30 min no answer.

I want. My primary dr changed back annd my auth needs to be done by today this is unacceptable!!!!

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

12 Jan 2024, 11:24

Dear Danielle S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Jan 2024, 11:24

Official

Dear Danielle S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

15 Jan 2024, 11:06

Dear Danielle S

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply15 Jan 2024, 11:06

Official

Dear Danielle S

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team