Discovery: Bad customer Service

I am totally disgusted by the service I have received. In August I had notified discovery and sent the necessary docs to Discovery to move my cover to private. I received an email from Discovery advising that email has been received. On the 01 September my child had fallen ill and the hospital refused to admit her advising we had been terminated off Discovery. I called since Friday spoke to almost 5 consultants who advised it will be activated but nothing was done. I had to opt to have my child treated cash. On Monday morning I spoke to a lady name Thande who advised she will activate the membership again nothing was done. On Monday afternoon I eventually spoke to a team leader who advised he will activate it and send an email confirmation by COB. At 04:48pm I received an email from Discovery advising they require my documents in order to activate. The same documents that were sent originally in August as well as on the 01 st September. It's not only appalling but scary to know that you put your trust in large medical service providers but in an emergency cannot offer assistance and have a team of *********** people who tell how sorry they are that you could not have your child admitted to hospital and still do nothing to assist you.