Discovery BAD BAD SERVICE

Item: Discovery Health
Rating: 2

I was in a car accident on the 1st August 2020 and was taken to Arwyp in Kempton Park as I had back and neck pain because of the impact and to be safe rather than sorry started to get my bills from the different doctors. I then got a bill that I have to pay because my savings was finished. I went a look and they did all the payments out of my savings account. I phoned in and every time a different story .Now I must follow up and have documentation to be completed bla bla bla .I mean why do I pay them every month .......to have peace of mind not running around to make plans and pay the bill. I almost never use my medical aid it is there for emergencies. NOW I HAVE TO DO THIER WORK

I want this sorted out ,why is it always easy to take a client’s money but when we need the service we pay for there is always different stories......my wife that was in the car with me only have a hospital plan with "B'' and they paid everything she did not see an account. The best is when I wanted to speak to a manager I was put on hold and after 25 minutes I could not hold on longer….I that service?

Helpful (0)

Replies (7)

Discovery Health's replyOfficial

13 Aug 2020, 07:20

Dear John We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply13 Aug 2020, 07:20

Official

Dear John We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

's updateReviewer Update

13 Aug 2020, 07:44

Thank you , please after my post I did recieve a call from a manager and she also said they will see what can be done Ref num *** . I just want all the money out of my savings to be paid back and those bills to be paid out of my hospital benifit.

's update13 Aug 2020, 07:44

Reviewer Update

Discovery Health's replyOfficial

17 Aug 2020, 12:45

Dear John We have been in touch with you to address your concerns. Regards Discovery Health Servicing Team

Discovery Health's reply17 Aug 2020, 12:45

Official

Dear John We have been in touch with you to address your concerns. Regards Discovery Health Servicing Team

's updateReviewer Update

25 Aug 2020, 10:47

Yes you have but still yopu do not do what I ask you to do ......bluntly saying *****ing my money

's update25 Aug 2020, 10:47

Reviewer Update

Yes you have but still yopu do not do what I ask you to do ......bluntly saying *****ing my money

's updateReviewer Update

25 Aug 2020, 10:48

I will give you a bad review on every platform you advertice!!!!!!!

's update25 Aug 2020, 10:48

Reviewer Update

I will give you a bad review on every platform you advertice!!!!!!!

's updateReviewer Update

01 Sept 2020, 09:06

And so still you just do what you want and do not reply.....I WANT MY ACCOUNTS PAID AND MY MONEY BACK IN MY SAVINGS!!!!!!!!!!

's update01 Sept 2020, 09:06

Reviewer Update

And so still you just do what you want and do not reply.....I WANT MY ACCOUNTS PAID AND MY MONEY BACK IN MY SAVINGS!!!!!!!!!!

's updateReviewer Update

09 Sept 2020, 09:25

I see you guys just ignore your clients and this what you say is law and thats it , well I wish I could say what I want.....but go........

's update09 Sept 2020, 09:25

Reviewer Update

I see you guys just ignore your clients and this what you say is law and thats it , well I wish I could say what I want.....but go........