Discovery Avoiding to send calls

WOW - I don't even think pathetic is the right word here. I have logged escalations for a dispute, I have requested call recording after explaining that your online form request for the call recording does not work. It has been more than a month. I called and followed up regularly. Submitted another dispute because I'm not getting the call from you telling you to assist otherwise you leave me no choice to go to the media...then I go to the media. Then you still have the cheek to tell me go online and request the call and wait another 2 weeks??????? What are you doing Discovery??????????? I have requested the call recording on so many of your recorded calls I WILL NOT be doing anything else. And I will now continue to complain on social media, other platforms are next until you deal with my complaint in the appropriate way and send me the call that I have requested more than a month ago - this is now a principal thing.