Discovery Automated Phone System Use

Item: Discovery Health
Rating: 2
Author: Gerald A

Trying to navigate thru the Discovery automated phone system is a nightmare. Have had to find out authorisation info however waiting for 14mins and then getting cutoff is depressing!! Not the first time that I have had to try and confirm information with a loooong wait tome.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

01 Dec 2020, 13:26

Dear Gerald

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply01 Dec 2020, 13:26

Official

Dear Gerald

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

01 Dec 2020, 15:09

Dear Gerald We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team

Discovery Health's reply01 Dec 2020, 15:09

Official

Dear Gerald We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team