Discovery authorizes my hospital visit and does not pay

<p><span style="color: #555555; background-color: #ffffff;">On 25th April 2016 I went to a Dr (ENT) and he said I should be admitted to which I took the do***ents and went to Lenmed reception and presented myself with the docs to which the lady Jean Dawood ***isted me. She told me the auth is pending due to it been a new medical aid and asked me do i want to be admited while it gets authorized to which i said no as in case for some reason it declines and im in problems. I went home and few hours later received an sms and then a call from Jean to say its authorized and to come in to be admitted. I proceeded and got admitted. The doctors did whatever tests and then i got discharged by 29th April 2016. Now I see that no claims are been paid as it says i did not get authorization, I called discovery and they told me they need pma form to which my Dr sent 3 times. now today they say they need gp letter referring to specialist to which we also provided. This is so annoying and I am not going to leave discovery until justice is done, I mean why play games with me and my health? On lenmed system it shows authorized with an authorization number and on your website it shows the same, so why bull**** me around now? Please sort this matter out as a matter of urgency please.</span></p>