DISCOVERY AUTHORIZATION SERVICE PATHETIC

I am Mrs Henry I am very disappointed in the medical In the 24th I was at hospital to be admitted and was told I cannot be admitted as the doctor is not listed on the medical. I came back on the 26th still in pain as the pain meds were not helping. They called and the lady at casualties said it says hours mon-fri. So I was admitted. Today is Wednesday and I now need an Operation and there is an issue. I am scheduled for opening at17h00 and hospital is struggling to get authorization. This is shot as when you get your money monthly there are no issues and now that I need the medical treatment and DISCOVERY needs to pay there is an issue. This is shot service and I am very unhappy. I just called again and dialled ********** 077 and was told authorization would assist me and the person that help me was kind of sarcastic when I asked questions and I asked him who's fault is it if they did not authorize my admission as I was told to do it through casualties and that is what I did and now yet again there is a problem after I was told on the 24th by one of the pre authorize consultants how to go about it. Please sort this as I am in hospital every year for the same things and now there is a solution and it can't be done cause you all don't want to pay. Sort this as I am angry as hell