Discovery at it again

I need to sort out an issue with my credit report. There's a debt reflecting on my TransUnion profile stating that I owe money for my medical aid, but when I called your offices recently, I was told you couldn't view my profile. This is incredibly frustrating because I am trying to do the right thing here.

I am aware of the debt and I want to settle it, but I cannot do that if your own system cannot locate me when I call. This has been going on for too long and I need it resolved immediately.

Please send me an arrangement letter with all the payment agreements so I can settle this account over the next 5 months. I need this letter as soon as possible so I can start making payments and get this sorted out.

This issue has already affected my credit record and I cannot afford to wait any longer. I trust you will assist me promptly this time.