Discovery at a loss

Last year alone I logged easily over 20 queries with discovery and usually the same thing:

Gym visits not showing

Ster kinekor digital cards not working

And my favourite, race entries not logged/awarded.

In the email below I have had the same issue and was promised that this particular person would personally sort it out – this was not done.

Last year I spent over 2 hours on the phone trying to sort my points/information out. Not using my landline as you cannot get through using a landline as it does not register when you key in your id or membership number.

Now this year, from day one, once again I have been having the same issues. I did the old and new year’s race and loaded my information and they will not allocate the points.

It is a 5K. I do these with my 10 year old daughter. She is not prepared yet to do a 10k. You pay for these races. Between R50 to R80 per person. And then get told that it doesn’t count.

I have no reason to lie about doing these races. I will be doing another 30 or so this year still and will have to have this fight each and every time.

I do however want to say thank you to 1 person from the PE branch – Krista. Lovely person and very helpful. But not everyone is like Krista and not everyone is actually willing to assist.