Discovery - Arrogant and Pathetic response

Recently , I received an email pertaining to the COVID -19 funds that was used or taken from my MSA , and the email received stated :

Dear Gerald Your claims for COVID-19 consultations As part of the WHO Global Outbreak Benefit, members needed to first complete the Discovery Risk Assessment to access cover for COVID-19-related consultations without affecting your available day-to-day benefits. Recently, the requirement for the Risk Assessment has been removed and you no longer need to complete the assessment to access cover for GP consultations related to COVID-19. We have reviewed your previous COVID-19 claims We have reviewed your previous claims relating to COVID-19 consultations with a doctor, and we will be reprocessing eligible claims. You will receive a claims notification, once this process is complete towards the end of December 2020, to indicate that this COVID-19 consultation claim will now be paid from the WHO Outbreak Risk Benefit. We will reimburse you any amounts that you may have paid. Alternatively, if we paid any amounts from your Medical Savings Account (MSA), we will put the money back into your MSA.

I never bothered to check any details , about a week later i see funds were transfered into a banking account that is not is use and where i dont have access to , i tried contacting Discovery on numerous occasions.

1. I was told to update my banking details and then something can be done which i did.

2. Then send an email , where i get a bit of an arrogant response stating that nothing can be done as the payment was successful.

Now i have stated why has the funds been returned to my MSA instead of my account.. I have had the response so far that my MSA was depleted at the time and couldnt be added to this ..

Just to remind Discovery that they are the ones who states as follows

will reimburse you any amounts that you may have paid. Alternatively, if we paid any amounts from your Medical Savings Account (MSA), we will put the money back into your MSA.

This paid from my MSA and should be returned to my MSA .. is there was an issue i should have been contacted , Some consultants think we work for them in their responses and actions.