Discovery: Arrogance has a new address

Well done Discovery. You have now moved into a billion-rand building and your stock price is soaring and you're so flippin' fancy. Well guess what? No one gives a ****.

To whoever is reading this at Discovery, I want you to know that I have been treated with suspicion, I have been targeted directly by Discovery Health and their unauthorised, invasive and bias audits against me and I feel terribly victimised. One small tiny unintentional error from my side, and suddenly I am at the centre of a witch-hunt that keeps sending me degrading emails from the dreaded "debt department" despite being a fully-paid member and having a squeaky clean financial record with Discovery.

Raising a complaint via phone and email, is like being passed from pillar to post. No one wants to take responsibility; it's always "someone else's issue". But Heaven help me if I write a review on hellopeter.com that may ***** Discovery's 'perfect' image, I suddenly get a barrage of calls begging me to amend my rating so that you can have a clean record. Discovery care more about their stupid hellopeter.com rating (end of the world should someone complain on hellopeter.com!)

Well, no matter how much you ask me to amend the rating, I will NOT DO SO. Discovery truly deserves a 1-star rating for this unforgivable accusation and a sweet "sorry" will not be sufficient this time.

The reality is that as Discovery grows, I have noticed them becoming more and more arrogant. Everyone tells me how Adrian Gore is such a lovely chap, such a well-intentioned guy. Not much of that has rubbed-off on Discovery Health customer service. I have never in my life interacted with a department that cares less about health. They only care about MONEY.

OK, OK. So most companies are like that. But at least other companies are good at hiding it! Discovery will do anything they can to make sure that if you step 1mm to the left or right the wrong way, YOU ARE DAMNED FOREVER MORE.

Discovery, shame on you. Seriously. I would never have expected such poor bedside manner from such a prestigious company. But sadly now, I have come to expect truly shocking and atrocious customer service from you...

How are you going to win back my trust as a member of Discovery? How are you going to REALLY change for the better? How are you going to implement changes that will actually redeem yourselves from this customer service 'pass the buck'?

I know that you are so excited about your big new building, but please stop being so arrogant.