Discovery are *****’s

I’m so shocked with discovery I never in my life ever experienced this bull**** . I’ve been with discovery for years and o never experienced such nonsense .....to my surprise my payment wasn’t taken when I checked with my bank they said it was attempted and failed due to funds ???? I was shocked as my debits are always paid and money is always available on time . So I look further into it and I’m shocked to find out that my contributions have been increased without my knowledge and not just increased by I was put on the highest income bracket and had a 2100 increase ontop of what I normally pay .... wat nonsense is this who give discovery the right to increase payments and assume a clients income without even making the attempt to speak to the client first ... and apparently they **** staff also believe this is fair practise as an agent told me they sent emails to ask for income verification from all members and if members don’t reply then quess what boom u r automatically put on the highest bracket and u can’t do nothing abt it cause they won’t bother informing u they send emails and expect people who have busy lives or who don’t even check they emails to know what is going on on top of that u get charged extra debit fees for non payment. And then they suspend ur medical for not paying ... utter bull**** !!! That’s not even the best part .... so after 3 days I finally get someone **** agent to call me back only to tel me that **** ... then he has the nerve to tell me it’s fair they do that if the client doesn’t respond . Then he tells me I need to send them proof of my income being 3 months payslip ( which is fair ) 3 months bank statements ( which is total ***** ) and an affidavit if I get extra funds in my account other than my salary stating where that money comes from .... ( wat ****en bull is this ) wat right does discovery have to request this information for a ****** medical aid a service we pay for and hardly receive anything good from it anyway we have it for safety in emergency and this ****s make 2-5k a month from just one client just in the event there’s an emergency is when this med aid is used And they can up ur payments without ur knowledge and they staff say it’s fair !!!!! I’m cancelling this med aid and will never deal with discovery again !!!!! Utter bull**** is this the type of customer service u run a multi million rand company with !!!! No consideration to pick ur phones that u pay for with out money and call us and find out wats happening or mak us aware verbally so we can have clear understanding and make arrangements to ensure things r the way it should be !!!! *******s they r just *****ing our money !!!!