Discovery are ***** and *******!!!! absolutely DISGUSTING

i have escalated this matter Nags Govender - discovery has decided to short pay me. ref *** - i choose this specialist based on the adviise your call centre. I was told i can see any gynae and maternity benefit will cover everything. I have a milliion times between 18 Dec up till my actual appointment on the 29th Jan 2020. Please note i still don't have cent from discovery to date mind you my claim was submitted on the 29th Jan 2020. today is the 14th Feb which is when you said you will pay out my money and now you want you short change me. Your call centre clearly needs product training and I WILL NOT BE PENALISED for your own incompetency. I want all my money back R 3627.00.