1 reviews | Active since Jul 2014
Discovery are disgusting
Discovery has seriously dropped the ball and put my family at risk and I am now on the phone to the 4th person starting from square one. I left my company in March and took on my membership in my personal capacity with the online application being guided on the phone by a consultant at discovery. I made payment for April on the 16th as the debit bounced n the first because my previous employer took time to pay. I called in at this time to get my membership reinstated. I thought all was fine and we had agreed the debit order was set and I could continue living my life with medical aid and not have to chase discovery everytime they just suspended my services without making any contact with me via email or mobile. All was well I was able to claim and I was getting mails from discovery with my claims which proves they have the correct contact details. So on the 1 of June I noticed discovery had not debited me for May or June, I only picked this up as I was checking my balances I never received 1 email from them stating that they had tried to debit and it bounced there are no debit attempts on my account and I never received a call or a mail in 2 months advising me that funds were required but I did however get a nasty mail from then claiming clawback debt owed to them out of the blue indicating that if they needed funds from me they could have mailed me long before suspending my membership without notifying me and only making contact to get their greedy little claws on the heir claw back money. Had I not noticed that my membership had vanished from my app I would never have picks this up which means if my son had a medical emergency I would not have been covered. Then to add to the absolute mess was I call in to resolve this and I am told my account lapsed on the 31st of Jan? 2024 when I was still employed and my company was paying the medical aid, I had to press them to read further in their notes to see I had taken on the account myself in March had I not pressed they would have tried to squeeze months worth of money out of me. I am now on mute with the 4th person who I have had to explain the whole story again and I am being told they can’t help me and it has to be escalate for the 4th time in 4 days. I’ve asked for call recordings but apparently they can’t provide them. My next move is to seek legal advice as I am honestly disgusted a company that claims to help people is literally putting my family at risk because they can’t communicate internally and make comprehensive notes when speaking to their clients. The lady I am speaking to now literally told me she can’t work out what has happened because the notes her colleagues have made are not comprehensive very reassuring to hear that. I have paid for May and provided proof of payment I am told June is outstanding and which so far is the only thing they seem to have correct someone better contact me with a solution before I pay for June or I am going public and I am going legal.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Please guys, I never cancelled or said I want to cancel ever so why according to your very badly kept record do I get this email?
If this is not all sorted out and someone has contacted me assuring me everything has been resolved tomorrow I am contacting legal wise and I will take you to court.
See the below email which is the most recent email you sent me .
Membership number: ***Dear Mr POTGIETERMoney owed to Discovery Health Medical SchemeAccording to our records you have ended your Discovery Health Medical Scheme membership. Because of this, you owe an amount of R6314.00 to Discovery Health Medical Scheme. This amount is for claims paid from your Medical Savings Account, or for benefits you claimed for after your membership ended.When you owe an amount to the medical scheme because you have withdrawn from the scheme, it is called a negative Medical Savings Account balance. Example of how a negative Medical Savings Account balance is createdMembers have full access to their Medical Savings Account in the beginning of the year, even though they pay it back throughout the year. For example, Joe has a Medical Savings Account of R6 000. The full amount is available for Joe to use from 1 January, but for the rest of the calendar year, he pays back R500 a month as part of his contribution. Joe starts using his Medical Savings Account in January, and by June he has claimed R4 000 from his Medical Savings Account. He has also decided to end his Discovery Health Medical Scheme membership on 30 June. Here is how we will calculate if he owes Discovery Health Medical Scheme an amount: Medical Savings Account balance at 30 June (R500 x 6 months) | R3 000
Less: Claims paid from his Medical Savings Account | R4 000Because we have paid more claims than the amount he has contributed, he owes the scheme R1 000. However, if Joe has only claimed R2 000, the scheme will owe him R1 000. Also remember, if we have paid claims for you but we have not received any contributions, you will have to pay these claims as well. The rules of the Scheme require members to repay such amounts within 30 days after their membership has ended.How you can pay the amount you owe Discovery Health Medical SchemeYou can pay the amount you owe at any First National Bank branch. Please use the bank details below: | Bank: | First National Bank |
| Account number: | ***4 |
| Branch code: | 255-005 | Please use your membership number as the reference. This is very important: if we don’t have your membership number as reference, we won’t be able to allocate the payment to your name. Any amount paid will be allocated against the total amount due.Once you have made the deposit, please upload your proof of payment through our Get Help service. Select the Submit a document icon, follow the guided steps.You can also make an arrangement to pay the outstanding amount by debit order or with a credit card. Please contact us on 086 99 88 77 to make an arrangement. If you have already paid or made a payment arrangement, please ignore this letter. Please phone us to confirm that we have received your payment. RegardsBilling Services
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
Call Centre: ***
Disclaimer
This message and any attachments are confidential and intended solely for the addressee. If you have received this message in error, please notify Discovery Health Medical Scheme immediately, telephone number ***. Any unauthorised use, alteration or dissemination of the contents of this email is strictly prohibited. In no event will Discovery Health Medical Scheme or the sender be liable in any manner whatsoever to any person for any loss or any direct, indirect, special or consequential damages arising from use of this email or any linked website, including, without limitation, from any lost profits, business interruption, loss of programmes or other data that may be stored on any information handling system or otherwise from any assurance that this email is virus free even if Discovery Health Medical Scheme is expressly advised of the possibility of such damages. Discovery Health Medical Scheme (registration number 1125) is a registered medical scheme.
Please guys, I never cancelled or said I want to cancel ever so why according to your very badly kept record do I get this email?
If this is not all sorted out and someone has contacted me assuring me everything has been resolved tomorrow I am contacting legal wise and I will take you to court.
See the below email which is the most recent email you sent me .
Membership number: ***Dear Mr POTGIETERMoney owed to Discovery Health Medical SchemeAccording to our records you have ended your Discovery Health Medical Scheme membership. Because of this, you owe an amount of R6314.00 to Discovery Health Medical Scheme. This amount is for claims paid from your Medical Savings Account, or for benefits you claimed for after your membership ended.When you owe an amount to the medical scheme because you have withdrawn from the scheme, it is called a negative Medical Savings Account balance. Example of how a negative Medical Savings Account balance is createdMembers have full access to their Medical Savings Account in the beginning of the year, even though they pay it back throughout the year. For example, Joe has a Medical Savings Account of R6 000. The full amount is available for Joe to use from 1 January, but for the rest of the calendar year, he pays back R500 a month as part of his contribution. Joe starts using his Medical Savings Account in January, and by June he has claimed R4 000 from his Medical Savings Account. He has also decided to end his Discovery Health Medical Scheme membership on 30 June. Here is how we will calculate if he owes Discovery Health Medical Scheme an amount: Medical Savings Account balance at 30 June (R500 x 6 months) | R3 000
Less: Claims paid from his Medical Savings Account | R4 000Because we have paid more claims than the amount he has contributed, he owes the scheme R1 000. However, if Joe has only claimed R2 000, the scheme will owe him R1 000. Also remember, if we have paid claims for you but we have not received any contributions, you will have to pay these claims as well. The rules of the Scheme require members to repay such amounts within 30 days after their membership has ended.How you can pay the amount you owe Discovery Health Medical SchemeYou can pay the amount you owe at any First National Bank branch. Please use the bank details below: | Bank: | First National Bank |
| Account number: | ***4 |
| Branch code: | 255-005 | Please use your membership number as the reference. This is very important: if we don’t have your membership number as reference, we won’t be able to allocate the payment to your name. Any amount paid will be allocated against the total amount due.Once you have made the deposit, please upload your proof of payment through our Get Help service. Select the Submit a document icon, follow the guided steps.You can also make an arrangement to pay the outstanding amount by debit order or with a credit card. Please contact us on 086 99 88 77 to make an arrangement. If you have already paid or made a payment arrangement, please ignore this letter. Please phone us to confirm that we have received your payment. RegardsBilling Services
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
Call Centre: ***
Disclaimer
This message and any attachments are confidential and intended solely for the addressee. If you have received this message in error, please notify Discovery Health Medical Scheme immediately, telephone number ***. Any unauthorised use, alteration or dissemination of the contents of this email is strictly prohibited. In no event will Discovery Health Medical Scheme or the sender be liable in any manner whatsoever to any person for any loss or any direct, indirect, special or consequential damages arising from use of this email or any linked website, including, without limitation, from any lost profits, business interruption, loss of programmes or other data that may be stored on any information handling system or otherwise from any assurance that this email is virus free even if Discovery Health Medical Scheme is expressly advised of the possibility of such damages. Discovery Health Medical Scheme (registration number 1125) is a registered medical scheme.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team