DISCOVERY APPROVED PAYMENT BUT STILL NOT PAYING

I submitted a claim to Discover on 26 June 2020. This claim was approved 4 July 2020 but never paid out. I then called in and eventually after spending 15 minutes on a call being transferred from pillar to post i finally got help. The consultant whose name i wont mention advised : - Claim was approved - He couldnt understand why payment wasnt made - Also its supposed to be paid withing 7 days else it reverts back so he would expedite payment - Also that they don't need my baking details as my debit order has been coming off that account for the last 10 years

Guess what that was 6 days ago and still nothing. What does one have to do to get a positive result from Discovery. In this day and age when the Pandemic has us all racing around to survive and eat you still have massive companies like this letting desperate people just wait. Hoping someone out their at Discovery actually does what they suppose to and help this desperate diabetic...