Discovery Appaling service has become the norm

I was hoping I will not have to deal with Discovery Limited again this year, but here we are, your incompetence and lack of care takes centre stage again.. I have claims stuck in batches according to your team until the system auto releases the claims from the batch? What do you mean you can see the claim but can't see the details because your system took it into a batch and no one can do anything about.. you guys are the worst #discoverygate #stoptheabuse