Discovery APP is frustrating

I have been trying to load a script via the app since the 25 Feb and I haven't been successfull. I keep getting the error Discovery has stopped. I cannot email the script as this is no longer an option and I do not have a fax machine. I finally call Discovery. I chat to an agent Tammy after confirming all the information she tells me she cannot help me as the plan is key care and she will transfer me to that division. I wait and the call is dropped. All this after 10 minutes on the phone. I have tried the bot it is useless. It cannot answer my questions. Digitalisation should be seamless not frustrating to the user. Can someone from Discovery give me a call to resolve my issue.