Discovery app faulty causing payment duplication and poor service from their partner Brandmed

Discovery partners with Brandmed for their blood pressure monitors. When I went into the Discovery Health app to order the monitor, the app declined to pay it from my medical savings. It then prompted me to pay for it myself, which I did. The machine was quickly sent to me by Brandmed.I later found out that Discovery had actually accepted and paid for the same monitor. This left me with a duplicate payment — one from Discovery and one from myself.I have been trying to resolve this with Brandmed to get my money refunded. I provided them with proof that payment was duplicated. On 17 April, they sent me a document indicating that a Paystack reversal had been requested and that the money would be returned to me once the reversal was fully processed.Since 17 April, nothing has happened. I have contacted Brandmed three times with no answer. When I try to phone them, it goes to voicemail even before 4pm, which is apparently their close of business time. They do not reply to emails. I currently have no idea when I will get my money back.This problem was initiated by the Discovery Health app, which incorrectly declined the purchase and forced me to pay out of pocket. I am now struggling to get my refund from Brandmed.

Please assist urgently to resolve this matter. I request: Immediate follow-up with Brandmed to process the outstanding refund, and Investigation into the Discovery Health app error to prevent this from happening to other members.

I can provide proof of payment, correspondence with Brandmed, and the Paystack reversal document on request.

If you search Brandmed on Hello Peter, you'll see a similar complaint. Also, a duplication caused by the Discovery app.