Discovery - Apalling Service

I've had a string of bad & negative experiences with Discovery, but this time they outdid themselves☹. They have no care or regard for patient/client wellbeing...non whatsoever. I was supposed to collect my chronic medication from Clicks and happened to collect it late, by that time I was told that they have returned it. When I called tge call centre I was told that I needed a new script because my current one has expired. I told then that my Dr is not open and I won't be able to get the script and besides, the meds that I need, should have no bearing on the fact that my current script has expired as they fall under the old script. The woman who helped me had NO interest in the fact that I will go for DAYS without my chronic medication, instead she kept on blaming me for not collecting them on time. Yes, I know I should have, but if only she knew the circumstances I found myself under in the past 3 to 4 weeks, she wouldn't be this judgemental. On top of that I told her I was in hospital for the whole of last week and I really cannot afford not to take my meds. She showed no willingness to assist me. I will go for days or even weeeks without my chronic meds, because my Dr is not available, God knows for how long, and Discovery couldn't care less, yet I'm paying so much every month to get decent health care. They did not even try to give me other options, this is actually a matter of life and death as my health depends on these meds, yet I'm told that I must just sort myself out. I'm apalled and disappointed and disgusted beyond words.