Discovery and Vitality's arrogant disregard of their longstanding members

This is actually a review of Discovery as a whole. If you can stay away from them because for their exceptionally high premiums, they change their benefits, without informing you about it. In 2021 my wife had certain dental work done for which they paid, the year there after they suddenly did not pay for exactly the same work that they paid for the previous year and despite our best efforts to get this sorted out via our agent, they still refused to pay resulting in us having to pay almost R60000 to the dentist for which we did not know we should allow in our budget. We cancelled Discovery Medical and moved to Medihelp. We still kept our individual life insurance with Discovery as well as our Vitality Membership. We made use of a deal between Vitality and Planet Fitness as we wanted to make use of a gym over weekends. The Planet Fitness staff, after confronting them for a 400% increase in our fees, which incidentally they took without authorisation, said that Discovery delinked our Vitality account from Planet Fitness, without informing us. This is typical of the Discovery arrogance and disregard of their members.