Discovery and their so called maternity benefit.

The Discovery Benefit as per the brochure: "You have cover for up to five pre- or postnatal classes or consultations up until two years after birth, with a registered nurse."

I have tried to claim back my antenatal classes. According to the new Discovery Maternity Benefits I am allowed to claim for this out of the Maternity Benefit scheme. Discovery however refused to pay the claim out even though the classes were provided by a registered nurse and I am registered on the new benefit.

Discovery refused to pay the claim because the service provider dis not the correct codes for the classes.

So even if I followed all the rules set out be Discovery, I still did not receive the benefit just because of a simple code.

I asked the the call center agent to provide me with the correct codes so that I can double check with the service providers as to avoid this issue in future. They did provide codes, which the service provider then used. After a lot of frustration and calls the claim was then accepted and even paid out. Today we received a call to inform us that we have to pay the claim back because the codes are apparently still wrong!

How can I ensure that the right codes are used for the service provided if Discovery is not willing to assist? There are no words to explain my frustration and anger at this point.

Yet again it feels like Discovery market these amazing benefits but at the end of the day the consumer sits with the bill. They never offer to help but rather force the blame on the consumer.