LH
Lucia H

1 reviews | Active since Jun 2011

08 Apr 2020, 14:27

Discovery and MedXpress

I went onto my app to order my next script using their MedXpress service, but for some reason the order didn't seem to go through. I contacted Discovery Health via Twitter messaging. They got back to me almost immediately and then followed up with a phone call and I was transferred to MedXpress to arrange the delivery details. Not five minutes after this call ended, I received another call from Discovery Health checking if my order was resolved. Two days later (there was a weekend in between) I received my order. The lady courier driver was super - had her disinfectant spray with her which was used before I received my package. Great service during lockdown - thank you very much!

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Replies (2)
Discovery Health
Discovery Health's reply08 Apr 2020, 14:46
Official
Dear Lucia H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Apr 2020, 15:11
Official
Dear Lucia H

Thank you for the excellent feedback.

Regards Discovery Health Servicing Team