LH
Lucia H
1 reviews | Active since Jun 2011
08 Apr 2020, 14:27
Discovery and MedXpress
I went onto my app to order my next script using their MedXpress service, but for some reason the order didn't seem to go through. I contacted Discovery Health via Twitter messaging. They got back to me almost immediately and then followed up with a phone call and I was transferred to MedXpress to arrange the delivery details. Not five minutes after this call ended, I received another call from Discovery Health checking if my order was resolved. Two days later (there was a weekend in between) I received my order. The lady courier driver was super - had her disinfectant spray with her which was used before I received my package. Great service during lockdown - thank you very much!
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
08 Apr 2020, 14:46Dear Lucia H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply08 Apr 2020, 14:46
Official
Dear Lucia H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
08 Apr 2020, 15:11Dear Lucia H
Thank you for the excellent feedback.
Regards Discovery Health Servicing Team
Thank you for the excellent feedback.
Regards Discovery Health Servicing Team
Discovery Health's reply08 Apr 2020, 15:11
Official
Dear Lucia H
Thank you for the excellent feedback.
Regards Discovery Health Servicing Team
Thank you for the excellent feedback.
Regards Discovery Health Servicing Team
