Discovery and COVID 19

So dissapointed, so frustrated, so over it. I am displaying COVID 19 symptoms and have been referred for a test. To get information on the coverage of said test is impossible! I was told by my dr to get pre-auth for the test. Website cannot direct you, chatbot cant help, and call centre cuts you off after agent puts you on hold for 10 minutes!! Amazing to see how well an administrator of 2M plus lives are dealing with the 2nd wave if infections, which for many people are only now hitting home, where support and direction from you medical aid is crucial!