MC
Meg C
1 reviews | Active since May 2009
09 May 2019, 17:56
Discovery - an acronym for excuses
On 1 April ( ********** 122.) I sent Discovery forms for continuing our Coastal Saver plan. Then I noted that I kept getting emails that stated :We need the following documents -Copies of identity documents of main member and account holder (if applicable). But they had been sent. So on 2 May I sent the application again. The excuse this time is:We require a clear copy of the change of banking details form that we may assist. It was a picture from my cellphone (APOLOGIES FOR NOT HAVING A SCANNER). Don't phone me with excuses, all I can say is that I am shocked at the poor excuses already given.
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Replies (4)
Discovery Health's replyOfficial
10 May 2019, 11:11Dear private8
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2019, 11:11
Official
Dear private8
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
MC
Meg C's updateReviewer Update
11 May 2019, 09:56Hi Discovery
If you could send a "Certificate of Membership" to my gmail address that would be appreciated. I am going to another medical aid that offers any hospital for an increase in R44/month. Your staff ensured that my business was taken away.
Remember not everyone has a working printer & scanner at their home.....and while my new scanner started working today, perhaps it was a sign that I should leave Discovery...thanks Epson.
MC
Meg C's update11 May 2019, 09:56
Reviewer Update
Hi Discovery
If you could send a "Certificate of Membership" to my gmail address that would be appreciated. I am going to another medical aid that offers any hospital for an increase in R44/month. Your staff ensured that my business was taken away.
Remember not everyone has a working printer & scanner at their home.....and while my new scanner started working today, perhaps it was a sign that I should leave Discovery...thanks Epson.
Discovery Health's replyOfficial
13 May 2019, 15:17Dear private8
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 May 2019, 15:17
Official
Dear private8
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
MC
Meg C's updateReviewer Update
29 May 2019, 06:18Okay so perhaps all medical aids are alike. My broker is trying to get me back onto Coastal Saver and DISCOVERY ADVISES THAT MY COMPANY HAS A BROKER _ I AM UNEMPLOYED??????***
MC
Meg C's update29 May 2019, 06:18
Reviewer Update
Okay so perhaps all medical aids are alike. My broker is trying to get me back onto Coastal Saver and DISCOVERY ADVISES THAT MY COMPANY HAS A BROKER _ I AM UNEMPLOYED??????***