Discovery always looking for ways not to pay for needed medical care

Over a year ago I have been struggling with anemia. in 2016 my iron levels were depleted then Doctor recommended a do an IV infusion to get levels up. This was done then I was put on Chela-fer for 6Months. Ofcourse this was paid for as it came out of my medical savings account because it is actually your money. After this I felt fine and took over the counter Iron supplements. In the meantime I changed over the the Classic Smart Plan in an effort to get the medical aid to work as it should. As before this every single consultation and meds would be paid from the Savings account, which I felt was totally unfair. Now my Iron levels are even lower than before. I went to the doctors, two by the way, strongly recommended an infusion, before I go to my Gynaecologist. I submitted pathology results and a letter from my doctor. They HAVE PUT MY AUTHORISATION ON HOLD for now!!!!!

My Doctor called me this morning to find out if I was OK as she is concerned that my levels are so low. In the meantime I'm driving my kids to and from school with severe dizziness and feeling fatigued and lightheaded.

Am I surprised that they are trying to get out of covering and paying for the reason we have a medical aid. My answer is NO, NOT Surprised in the least. Because up till today when my daughter who has an oncology benefit has to go for checks, scans and xrays THEY HAVE ALWAYS TRIED NOT TO PAY!!! when she was going through chemotherapy I had to submit her treatment plan multiple times and always found myself in a position of having to fight tooth and nail in order to get a service that is in fact paid for!!!!

I feel that Discovery Health provides us with bad service because we don't have options in South Africa. People are dying at government hospitals on a daily basis. So therefore, we must be happy and content for a little bit of service that you benefit sometimes.

AS of today I'm going to actively find out if other medical aids are better and get quotes. As I am totally fed up with the lack of service from Discovery Health.