1 reviews | Active since May 2016
Discovery always finds a reason not to pay
<p>Once again Discovery Health has shown their values. Their promise to pay out claims within 3 working days never happens anymore. I have been a loyal customer for a number of years. Until last year they were the best service provider. Since last year June, it is nearly impossible to have a claim processed and paid out in less than 2 weeks. And even then, it still requires a number of follow up calls and requests before anything is done. Their service is now becoming rediculous!</p> <p>I have now been waiting almost 2 weeks for a claim to be paid (once again). I was told the payment was released on Friday 13 May 2016. When i called to follow up (again) this morning, i was told that it was never released; and that there is now a backlog in their finance department. Payment will only be paid in 2 to 3 working days!!!.</p>
Thank you for your feedback and raising your concerns so we could investigate them. We want to make sure you are always satisfied with our service and also manage your expectations, so we went through all the claims processed for you from July 2015 to date. We found 7 claims in total, and of these 7, we paid 6 claims out within 3 working days. It’s important to remember that when a claim is paid to a member, the amount will only reflect in your account between 3 to 5 working days after we release payment. This is because the amount is transferred between different banks. We have emailed you further details confirming your latest claim payment details.
That said, we’re sorry that you’ve felt frustrated with our service. We assure you that every effort is made to have valid claims paid out within an appropriate and feasible timeframe. If you have any other concerns about this, please don’t hesitate to contact us directly.
Regards
Jashvir
Thank you for your feedback and raising your concerns so we could investigate them. We want to make sure you are always satisfied with our service and also manage your expectations, so we went through all the claims processed for you from July 2015 to date. We found 7 claims in total, and of these 7, we paid 6 claims out within 3 working days. It’s important to remember that when a claim is paid to a member, the amount will only reflect in your account between 3 to 5 working days after we release payment. This is because the amount is transferred between different banks. We have emailed you further details confirming your latest claim payment details.
That said, we’re sorry that you’ve felt frustrated with our service. We assure you that every effort is made to have valid claims paid out within an appropriate and feasible timeframe. If you have any other concerns about this, please don’t hesitate to contact us directly.
Regards
Jashvir