Discovery - Always Discovery ways of not to pay!

I have been with Discovery for +/- 7 years and personally had not hospital stay.

I had been admitted into Life Bedofrd Garderns end July till August. I was admitted on back pain because the admin use simple English to find codes. Discovery had not approved my admission even though I was in pain and suffering. No one from Discovery had told me that I that my authorization had not been approved. The next day, the poor guy from the hospital had to run around trying to help me. I get had get out of bed, with server back go to the reception and speak to Discovery - all because Discovery could not call me or husband to speak about the hospitalization. Finally I had sorted it out.

Discovery had then put pressure on my attending doctor to discharge - so I was given ****ty treatment from that doctor, despite my cry for help and leg pains that I was experiencing. My new doctor had discovered that I have an autoimmune and a tumor on my leg.

From the time I have been in hospital - Discovery has been authorizing ALL my scans. Now they are refusing to pay, for the hospital stay and scans.

I have spoken to atleast 15 people and each one has a different story. 1) "all your accounts have been settled" 2) "We not paying this" 3) "We are only paying for 6 days" 4) "We are sorry" 5) "Its not problem"

I have heard it all, then because I had been in hospital, I got short paid so my account is in arrears - Discovery just drops money in my account not asking or telling me what it is for. I must call them and beg and plead for an answer. SO I don't have any money to pay out or for my household needs and mainly because of communication from Discovery.

I have had this problem before where Discovery refuses to pay for medical bills - Please advise why you offer Medical aid?

Please advise why is Discovery the "best'"

You can sponsor EVENTS but cannot look after your clients? This is why I am afraid to move everything to Discovery they cause unnecessary stress and debt.

And its not like I am paying R500 for my medical aid!!!! PLEASE SORT YOUR **** OUT!

I would like a detailed report how my claim was handled AGAIN (no one comes back to me) and I would like to see what was paid and what is outstanding, the excuse why you not paying and please do not give me reason codes because it all says then same thing.