Discovery allows 3rd parties to cancel Medical Aid without concent.

Item: Discovery Health
Rating: 1
Author: Mark N

How can Discovery Health allow anyone (Company/Broker) to cancel your private Medical Aid that has been active since 2016, without your knowledge. This is totally unacceptable and in my opinion ********. Another reason clients are leaving Discovery Health at such a rate.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

06 Dec 2021, 11:55

Dear Mark N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 Dec 2021, 11:55

Official

Dear Mark N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Mark N's updateReviewer Update

06 Dec 2021, 12:06

I have already spoken to Discovery this morning and I was advised that a 3rd Party can cancel my Discovery Medical Aid and there is nothing I can do about it. I can then reapply to have the Medical Aid transferred to my personal account. It was my Medical Aid since 2006. I am looking for alternatives. I will also be moving my life insurance from Discovery Life and my Investments. They are all linked to my Vitality status that has also been cancelled by a third party. Never has financial decisions be made on my behalf without my consent.

Mark N's update06 Dec 2021, 12:06

Reviewer Update

Discovery Health's replyOfficial

06 Dec 2021, 16:14

Dear Mark N

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Dec 2021, 16:14

Official

Dear Mark N

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team