AB
ARLENE B
1 reviews | Active since Jun 2010
27 Nov 2015, 09:13
DISCOVERY AGENT PUT PHONE DOWN IN MY EAR
SOMEONE FROM DISCOVERY JUST CALLED AND ASKED TO SPEAK TO MY HUSBAND. I INFORMED HER THAT MY HUSBAND IS OVERSEAS AND IF THERE IS ANYTHING THAT I CAN DO TO HELP.SHE REFUSED TO GIVE ME ANY INFORMATION AND JUST SAID THAT IT IS IN CONNECTION WITH HIS MEDICAL AID. I ASKED HER IF SHE WAS MAYBE LOOKING FOR MY SON AS MY HUSBAND AND SON HAS THE SAME NAME. SHE THEN PUT THE PHONE DOWN IN MY EAR. <br> I HAVE A POLICY WITH DISCOVERY AND DO NOT EXPECT THIS SORT OF TREATMENT!!
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Replies (1)Discovery Health's replyOfficial
11 Dec 2015, 14:14Hello smithland,
Thank you for your comment.
We've confirmed that you have been contacted and your queries discussed. Please accept our sincerest apologies for the service received. We can assure you that this is not the level of service we strive to deliver and have addressed this matter internally.
Regards
Annelize
Thank you for your comment.
We've confirmed that you have been contacted and your queries discussed. Please accept our sincerest apologies for the service received. We can assure you that this is not the level of service we strive to deliver and have addressed this matter internally.
Regards
Annelize
Discovery Health's reply11 Dec 2015, 14:14
Official
Hello smithland,
Thank you for your comment.
We've confirmed that you have been contacted and your queries discussed. Please accept our sincerest apologies for the service received. We can assure you that this is not the level of service we strive to deliver and have addressed this matter internally.
Regards
Annelize
Thank you for your comment.
We've confirmed that you have been contacted and your queries discussed. Please accept our sincerest apologies for the service received. We can assure you that this is not the level of service we strive to deliver and have addressed this matter internally.
Regards
Annelize
