Discovery Agent/ “ No lo” excellent service

Good morning I had a unusual query on Friday morning and needed speedily advise, how to move forward on this matter.with which is most important . And needed assurance to be successful . I Was assisted by a Call centre Agent Named “No lo“ I would like Thank her as well the Manager ( who ever that was)?as I was made to believe by her that he was present at her desk . During the the call that was from 9.15 am til10.02. Last Friday requested that notes are placed in regarding the facts of the application to be reviewed by the Panel soon . As my Doctor Lara Sandri office will be send through the motivational letter & application document . No later than this Wednesday COB. 4 th May l in regards to this call. It’s if utter importance to my vision and tonbe able to function 24/7. I have entrusted my and have confidence that “ No lo.” Has comp**** notes As this extremely important for the Review panel benefit in regards to ALL the facts. Too assist them and be able to make the best possible decision soon. ( Discovery pls note initially didn’t think Sam Scheider is a prefers service provider for Discovery, Practice number ***. As my my Doctor and I would like to make use i of hMr Scheider service . Should the application be successful . Therefore I would like to ask her Manager ! ( Not a team leader . ) Before accepting this Complaint for her outstanding and highly professional commitment. & excellent service To check wether all the correct details in regards to me calling in was added as per my request Ila’s it vital. As I can’t afford to have any mistake to happen during this whole process . . Should it be so . Then gladly accept her complaint from me . As I was very impressed with her approach Service . Well done” No lo. “ You represent Discovery on a Outstanding. Bases , Not often does one comes across such highly & professional service with in call a Centre . Therfore my device rating must be 10/10 Ps . I’m not a person who often gets impressed . But lately I must admit there has been 2-3,other Discovery agents who also excel in excellent service from Discovery “ I m sure it comes down to having stable and experience call centre agents to achieve this.. ( investing in training and decent salary For agents pays off in the king term) Thank you once again. Mr Andries Kruger 07264O6700