Discovery administration SUCKS

<p>During the last 10 days e-mailed 3 special requests twice. How bad can administration be as it is the second time this year? On this occasion: 3 special requests. No1 partly paid as it does not fall in boundaries of payment - but what happened to the special request? No2 Amount already paid to provider - provider fault? No 3 was apparently sent in for submission for approval for special payment - no such amount could be found on the system tonight and when asked to speak to a supervisor being held up so long I eventually disconnected the call. 6 month unwanted frustrating entertainment.</p>