Discovery- absolute worst at customer care and complaint resolution and feedbac****!

Hi, after being given incorrect advice by 2 call center agents who said I had medical benefits, that it turns out I did not have I logged a complaint

I logged a complaint on 11 May, I received no feedback so I complained again a few days later Someone then called and promised to respond in 4 working days, nothing happened so I complained again, I was eventually called and told my complaint is with the committee and I would have feedback on Thursday or Friday last week. Again nothing!!!!!

I can’t believe the service!!!!! Even from what I’d expect to be a customer care department Taking care if complaints! I even escalated to the Principal officer on the webpage??? Absolutely disgusting service!!