Discovery absolute incompetence in settling a health claim

Discovery would get zero stars if it was an option. Per telephone call today at 9.30am with nondumiso, enquiring why discovery rejected a claim from my oncology benefit, for a lymph node biopsy. Reason given DISCOVERY only do out of hospital procedures. Explained that it was done at morton and partners I.e. out of hospital...they do xrays, ultrasounds, biopsies , etc.. Um that is where I had it done, not in hospital??????? She tried to speak to pre authorisation, and they too DECLINED payment. Asked nondumiso to get a client relation manager to phone me back in 30 Mins. CANT BE DONE , TURN AROUND TIME 24/48 HOURS. DISCOVERY YOU SHOULD BE ASHAMED, EMBARASSED, HORRIFIED AT YOUR INCOMPETENCE. I expect a call today to get this sorted because I absolutely do not accept that your first response is ALWAYS DENY PAYMENT..... you have your call centre doing that doing very well. NOW do the job of actually paying for a service that we as clients pay monthly for!!!!! Waiting for response BE careful of discovery