Discovery Abandons Injured Teen – No Response Weeks After Legitimate Appeal

On 2025/06/25, Discovery Health refused to cover emergency treatment for my teenage son’s dislocated shoulder, citing an alleged “pre-existing condition.” This was not based on a diagnosis, but on vague and outdated notes — and completely ignores the fact that he had never experienced a dislocation before.

We submitted a formal appeal on 2025/06/26, supported by medical documentation and a detailed explanation. We followed up with Discovery on 2025/07/01 escalated to the executive office again on 2025/07/21 — and to date (2025/08/07), we have received no response, no update, and no acknowledgment.

This complete radio silence has left our family without medical aid coverage — during a time when our son is still in pain and needs follow-up care. Discovery’s inaction is not just frustrating — it’s dangerously irresponsible.

This is now more than just a bad call — it’s systemic failure to handle legitimate claims and appeals with urgency. I have since escalated the matter to the Council for Medical Schemes (CMS) and will pursue every public and legal route to hold Discovery accountable.

This level of disregard for patient welfare — especially involving a child — is shameful and should concern every member of their scheme.