SF
Sonja F
1 reviews | Active since Apr 2013
03 Sept 2015, 09:03
Discovery Aansoekvorm
Ek het op 14/8/2015 'n aansoekvorm gestuur om te verander na die Keycareplus van Discovery en hoor net niks van hulle nie ek moet elke keer bel en dan weet die persoon met wie ek praat niks van 'n aansoek nie ek het op 21/8/2015 weer die aansoekvorm met alle nodige dokumente vir hulle gestuur maar wag nog steeds op terugvoer, het 3/9/2015 ges***el het 40 min aangehou en met 6 verskillende mense gepraat nou moet ons ekstra geld inbetaal om te verander dit is onaanvaarbaar hoeveel e-mails moet ek nog stuur om 'n antwoord te kry
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Discovery Health's replyOfficial
09 Sept 2015, 14:27Hello sonja66,
Thank you for your comment.
We confirmed that you have been contacted and your concerns have been addressed. We have successfully changed your plan to KeyCare Plus as requested.
The Medical Savings Account (MSA) covers the cost of day-to-day expenses, such as visits to the general practitioner (GP) and to the dentist, as well as the cost for medicine. Your contribution is fixed to a level that legislation allows. You have access to the full amount immediately, like a loan, and each month you contribute to the MSA through your monthly contributions. Should you withdraw your policy or change your plan during the course of the year and you have used more than you have contributed to the savings, there will be an amount owing to the scheme.
We work out the amount owing to Discovery Health as follows:
o Amount contributed to the Medical Savings Account so far,
o Less the amount claimed for day-to-day medical expenses,
o Adding any interest earned on money in the account (calculated monthly in arrears if there is money in the account).
Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your concerns have been addressed. We have successfully changed your plan to KeyCare Plus as requested.
The Medical Savings Account (MSA) covers the cost of day-to-day expenses, such as visits to the general practitioner (GP) and to the dentist, as well as the cost for medicine. Your contribution is fixed to a level that legislation allows. You have access to the full amount immediately, like a loan, and each month you contribute to the MSA through your monthly contributions. Should you withdraw your policy or change your plan during the course of the year and you have used more than you have contributed to the savings, there will be an amount owing to the scheme.
We work out the amount owing to Discovery Health as follows:
o Amount contributed to the Medical Savings Account so far,
o Less the amount claimed for day-to-day medical expenses,
o Adding any interest earned on money in the account (calculated monthly in arrears if there is money in the account).
Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Discovery Health's reply09 Sept 2015, 14:27
Official
Hello sonja66,
Thank you for your comment.
We confirmed that you have been contacted and your concerns have been addressed. We have successfully changed your plan to KeyCare Plus as requested.
The Medical Savings Account (MSA) covers the cost of day-to-day expenses, such as visits to the general practitioner (GP) and to the dentist, as well as the cost for medicine. Your contribution is fixed to a level that legislation allows. You have access to the full amount immediately, like a loan, and each month you contribute to the MSA through your monthly contributions. Should you withdraw your policy or change your plan during the course of the year and you have used more than you have contributed to the savings, there will be an amount owing to the scheme.
We work out the amount owing to Discovery Health as follows:
o Amount contributed to the Medical Savings Account so far,
o Less the amount claimed for day-to-day medical expenses,
o Adding any interest earned on money in the account (calculated monthly in arrears if there is money in the account).
Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your concerns have been addressed. We have successfully changed your plan to KeyCare Plus as requested.
The Medical Savings Account (MSA) covers the cost of day-to-day expenses, such as visits to the general practitioner (GP) and to the dentist, as well as the cost for medicine. Your contribution is fixed to a level that legislation allows. You have access to the full amount immediately, like a loan, and each month you contribute to the MSA through your monthly contributions. Should you withdraw your policy or change your plan during the course of the year and you have used more than you have contributed to the savings, there will be an amount owing to the scheme.
We work out the amount owing to Discovery Health as follows:
o Amount contributed to the Medical Savings Account so far,
o Less the amount claimed for day-to-day medical expenses,
o Adding any interest earned on money in the account (calculated monthly in arrears if there is money in the account).
Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize