Discovery A *******

I am totally disgusted by the service I've received from this medical aid.

To me discovery is a complete ******* and they should seriously consider rewing their benefits on the keycare option.

Paying a ridiculous amount every month and hardly using the medical aid my mum fell ill and was requested to be admitted to hospital so that an MRI scan could be done for her spin and neck. With the referral we where declined by the medical aid of which I had contacted before my mum going to the hospital to see if this was covered. I was advised by the consultant that it's covered 100% in hospital if the mri is requested by a specialist. A whole load of **** clearly either the consultant is *********** or the medical aid does not hire qualified people for this job.

After consulting with the agent my mum who is in extreme pain went to the hospital which then declined her and advised her to send a motivation letter from the gp. My mum then went back home and to see the gp the next day which sent of the motivation letter for the scan to be done only to get declined by the medical aid again.

They say people take advantage of the medical aid clearly this proves that discovery takes advantage of helpless people seeking out their help I moved over from momentum to Discovery and paid the extra cost just so that when my family and I was in need of the medical aid we would be covered however it seems as if momentum being a cheap medical aid covers more than what discovery covers.

I expect the call recordings to be listened to when I had called in querying this and I will also like the call recording to be made available to me as I would like to take this up further if my mum cannot be approved to have this treatment done.

People rely on their medical aid to secure their health but discovery does not even cover ponados of the counter very dissapointing