Discovery a no-no if ask to walk the extra mile

I've been trying to contact Discovery with regard to the Covid-19 relief program,up till now,no satisfactory answer.According to the person spoken to ,it does not exist,yet i received an sms from them informing me they are looking at the criteria???I explained to this call centre lady about my situation and asked her if she can direct me to somebody that can help me on this.Still waiting on a callback.The reason for contacting Discovery was simply to inform them that after receiving my paycheck yesterday,i've noticed to my dismay that my employer only paid 50% of my monthly salary,blaming Covid -19 for it.No previous communication whatsoever,only the pay advice that reflects -50%. This means that i won't be able to pay my monthly contribution for this month,and this month only. I do have sufficient funds in my Discovery savings to cover this month,even if it means i need to pay my GP out of my own pocket.At least,i will still have a medical-aid.Their(call centre)were adamant with her answer, no contribution,no cover and after 14 days,no medical aid at all. I've been a member of Discovery for quite a few years now,and they did not even want to listen to my explanation.I'm not looking for a handout,just for some help on his matter.All the relevant docs,payslip as well as a letter from my employer.What to do now??As a dedicated member of Discovery,i expected a little bit more.....