DISCOVERY A NIGHTMARE TO DEAL WITH

What a nightmare to just get banking details changed on Discovery Policies debit orders. Administration, ablity of staff to advise clients and systems are just not working and remains a growing concern at Discovery. I battled to get banking details changed since the third quarter in March 2025. Eventually on 4 April a got a Discovery staff member to e-mail me a form which I immediately completed and sent back. The form titled “Request to change banking details 2025” (DHMRCB003 and GRORCB001) is divided into 8 sections which includes Health and Life policies. The document was completed and e-mailed to “***” as instructed by the Discovery staff member. I received a reference number ***. On 7 April I received an e-mail from Discovery with an attachment which I could not open because the password do not match my id number (this happens regularly). It is now the second month that my banking details are still not changed. When I spoke to a staff member at Discovery Life this morning I was told that I completed the wrong document. He transferred me to Discovery Admin where the person could not assist me because the system was not working properly. The time and energy spent to get banking details changed is rediculous and scary. The problem remains unresolved.