#Discovery

My medical aid was activated on the 1 March 2020. I still haven't received my membership cards. I do not like the digital card option as a physical card can be sent along with my kids to school and daycare for emergency purposes. I've enquired a few times and was told that due to Covid the postal system has a backlog. Then the person who had to send my welcome package no longer works there. Then I was told first week in November. I don't know who to ask anymore. How can I get my package?