Discovery

For the second time in just about as many months, I am struggling to have my chronic meds delivered. My recent order through the MedExpress platform (order submitted and confirmed on 2 Feb- Ref MX000F923Q) has still not been delivered. And that is almost a week late! It is not the 1st time....and that is frustrating. So, I chatted to Bianca via the Discovery app, she contacted Karin at Dischem Direct or MedExpress or whatever, and I was promised the chronic medication would be delivered TODAY. I also phoned Karin, and she promised me the same thing. No medication has been delivered, despite these promises. So, what do I do now having run out of medication? Absolute pathetic service delivery. And no one gives me a solution- just the 'we apologize for the inconvenience'....non-personal jargon. And every time it is up to me to frantically phone around trying to figure out what I need to do.,...So I try and phone again now (4.56pm) getting the 'our office hours are only until 4.30pm.... useless trying to chase after medication. So please do not contact me to offer your apologies. Contact me to give me a real solution, please.