Discovery

I am so fed up to speak to consultants that can’t help you. I have been waiting for a refund on my medical aids savings for almost 3 months. We have started this process 5 months ago and no luck since! It was labelled as urgent as Pathcare made a mistake by deducting money off my medical aid savings. All the necessary paperwork was sent to Discovery and “is in process” as your consultants and supervisors would say, but the matter of urgency as per numerous emails does not seem to bother Discovery at all. With NO money left in my savings there was a matter of urgency to the request and so it was escalated two months ago with a response of “it will take 2-3 working days”! Well we are three months down the line!! When I phone Discovery all they can say is it’s in the process. Every time when Pathcare phones on behalf of me they say “nooo its in process for today, money will be in at latest three working days. How long must I wait for money to get reversed?? The year is almost done and I could not go for any treatment or medication due to this matter. Discovery is losing me as client because of this. You just don’t get anywhere and it’s a battle to get hold of any person on a good day. Never mind someone that understands you. This is unacceptable to say the least. Please do get in touch. Regards Melissa Scholtz