1 reviews | Active since Nov 2013
Discovery - 5 Reasons we're NOT your best choice
MEMBER : M M BOOYSEN<br> MEMBERSHIP NUMBER ***<br> On the 20th of April 2015 the local pharmacy refused to give my mother, mrs M M Booysen her chronic medication, and said that her Medical Aid does not exist any longer. On the 21st of April 2015 my mother phoned to find out what is going on? The agent of Discovery said that the Mine that was responsible for her Medical Aid is bankrupt, and is not paying her Medical Aid any longer, because the Mine (Cons Murch) was bankrupt. You state that if we pay the amount of R14 784 immediately then the Medical Aid will be reinstated.<br> I was overseas, but paid the said amount of R14 784 on the 5th of May 2015. On the 1st of June you send us a notification of your banking details for manual payment but still with no explanation of what is going on, and what we can do to keep her Medical Aid going. Today you told me that she does not have a medical aid any longer, and that I must submit a form for re-imbur*****t of the R14 784.00
Thank you for your comment.
We are truly sorry about the manner in which your mother's query was managed and the inconvenience experienced. We will address this internally to prevent a reoccurrence of this nature. We have discussed the options available telephonically and will keep in touch once it is finalised.
Regards
Rishana
Thank you for your comment.
We are truly sorry about the manner in which your mother's query was managed and the inconvenience experienced. We will address this internally to prevent a reoccurrence of this nature. We have discussed the options available telephonically and will keep in touch once it is finalised.
Regards
Rishana
