Discovery, 5 months and still no resolution, you have lost your way.

I have been fighting a claim with Discovery for over 5 months now, no matter how many times I call or email or escalate this I cannot get this resolved. A system error on their side has caused me emotional trauma, days of lost days time in calls and emails and every time you call you have to go through a call Centre and start your query from scratch, I have lost hope and patience with this behemoth of inefficiency. Discovery you have lost your way.