Discovery

Good day After a horrible experience with Discovery which resulted in them cancelling my medical aid incorrectly ,I now owe them a balance for claims they say they paid while I was with them. I made a payment arrangement and have made two payments but I received an email from them last week saying that they have not heard from me regarding the amount I owe them and they will be handing me over to the credit bureau. I cannot understand how a big organization like this cannot keep track of payments made from clients as I even emailed them proof of payment. Please can someone from Discovery confirm that I have made a payment arrangement( as calls are supposed to be recorded) and that I paid twice and refrain from handing me over to the credit bureau *******ly. Christel Pillay