Discovery

Discovery South Africa I was admitted into Brenthurst hospital with a severe headache on Thursday night. On Friday I was bookedhad for head scans, I sat there for two hours unattended later I was told I couldn't do the MRI scans as the machine was not working when I asked when I'll be able to do the scan no one had answers. On Saturday I then asked my family to come through to speak to the doctor and nursers if they could transfer me cause I wasn't getting any help I was just being drugged the whole time plus the machine wasn't working. All they did was give attitude to my family and couldn't bother assisting us. When the doctor came, we explained to him what's going on and asked for a transfer letter, the doctor wasn't really happy and handful so instantly of transferring me, they discharged me which is not what we had asked for and didn't even bother to help me with the wheelchair as i was heavily medicated. We then went to Carstenhof Hospital were they performed a CAT scan and found a clot in my head. The doctor then told us I'll be transferred to Garden City Hospital to see specialist, first question I asked was does the hospital cater for my plan, the doctor said YES!. We my family and I were again met by difficulties as the doctor from Carstenhof send us to a hospital which is not covered within her network. Now i couldn't receive treatment cause Garden City want a R8000 for admission which was not mentioned to us. My family had to run around trying to raise R8000 for a mistake that was done by the doctor and not us. This weekend has been very disappointing from the service received at Brenthurst Clinic to the oversight of the R8000 which was not mentioned to us. My head problem which is deemed critical. My family had to fight to get me out of Brenthurst as they did not see the urgency of the matter and later become rude cause my family wanted me to get treatment. Secondly now we again inconvenienced by the R8000 which is needed immediately cause the doctor sent her to the incorrect place. This is sad indeed cause when my brother called discovery they said they cannot assist. My brother must go get a letter from the other doctor stating why i was transferred to a hospital which is not part of my network. Its sad that when we needed Discoveries assistance they couldn't even do anything but tell me and my family that they cant do anything after so much that me and my family have endured this weekend. Whats more sad is that my whole family is on Discovery and now we asking ourselves is it really worth it if discovery is also unable to assist but they happy to take our money every moth. They couldn't even try assist just a plain "sorry but we cannot assist"