Discovery 2023 vision accomplished: Poor leadership and distrust inforced

I HAVE BEEN GETTING THIS GENERIC ANSWER FROM YOU THE PAST WEEK i reported the matter early Monday, and now it is 12;00 . IT JUST SHOWS THE PEOPLE OUT THERE HOW ***********, SELFISH AND BULLY TACTIC IS USED AGAINST MEMBERS. BUT HEAVEN FORBIT YOU DONT PAY YOUR INSTALLMENT. I HONESTLY SPENT MORE OF AN HOURS TIME OUT OF MY DAY AFTER I PAID MY MEDICAL AID TO DO THE WORK WE AGREED ON AS PER THE MEMBERSHIP AGREEMENT. but know i must still waste my time and recourses to s**** feed the poor employees at Discovery. JUST REMEBER I AM NO FOOL AND HAVE EXTENDED KNOWLEDE WORKING IN THE VIELD BEFORE. THEREFORE A KIND NOTE - USE IT OT CHUCK IT IN THE DUSTBIN LIKE YOU GUYS DO AS A TREND WITH MY DOCUMENTS PROVIDED. AT THIS STAGE I AM REALLY CONVINCED THAT I MUST GO TO HEAD OFFICE AND COME AND SHOW YOUR EMPLOYEES TO DO THEIR WORK AND SIMMITANIOUSLY RAISY MY CONCERS TO THE CEO REEGARDING THE FUND PRINCIPAL. THIS MATTER COULD HAVE BEEN CONCLUDE IT SOMBODY JUST CHECH THROUGH TH PAPER WORD. BUT THE PERSON WAS TO LAZE AND IT IS EASIER TO SHIFT RESPOSIBILTY TO THE MEMBER. UNFORTUNATLY THE PERSON IN QUESTION TRIED HIS LAZYNESS TRICKS ON THE WRONG PERSON!! I HAVE REQUESTED COUNCEL TO LOOK INTO THS INCIDENTS AS WELL AS PREVIOUS INSIDENTS IN THE YEAR WHICH INCLUDED MONEY AND LAUNDERING FOR A FACT AND WILL ADRESS ALL OF THIS ONCE IN POSSETION OF POSSIBLE ROUTS OF ACTION THROUGH THE MEDICAL AID BOARD OR CRIMENAL PROSECUTION. I SUGGEST THAT THIS HANGING ISSUE GETS SORTED IN THE APPROPIATE MANNER.

I have been member of Discovery for over 4-5 years and the only way to get something done - Report them on hello peter. Battling with a chronic application and the keep on asking document one by by one. It is a stupid Zuma time wasting exercise and I look like the role of a fool going back, getting charged and the resending the exact document provided on the 20th October. So this week MONDAY I received via email a letter for A single test result . I went back to info sent the 20th end the dr whom comp**** application highlighted an made a circle around the test in common, So Nadine committed to escalate and give feedback at 10;30. I HAVE BEEN FOLLOWING UP DAILT SPOKEN TO LUCINDA, NONHLANHA AND THERE WAS SILENCE. I feel for these employees, this is how their leader go about. COMMUNICATED WITH THE AID PRINCIPAL AND I DONT KNOW IF HE IS ALIFE. My fellow South Africans I am on the last step of changing my medical aid, with people whom do care about your health. I encourage all of you be calm, get a nice unhealthy tub of ice cream and re-consider the worth - of Discovery contributions vs their service delivery and other treatments provided to you. Trust me , you will be sick.

Yes true but still you dit not solve the problem. Your company name must change to Sorry. Sorry don’t resolve issues they just kick problems down the road at the cost of the members expence. It’s a wrotten culture of no accountability for one’s actions filtering down to ground floor !! I’m sorry it is the truth face it! I will continue writing reviews until my issues are resolved satisfactorily and the people involved has been held accountable