Discovery!!!!

I submitted a claim to Discovery in August for a GP consultation, the value was R544.10. Date of service was 14th August 2023. When I checked the claim on my App it says that the claim was paid from my Maternity Benefits. I immediately called Discovery to find out why this claim was paid from my MB. I didn't take the consultants name, but the call was recorded and can be retrieved. I was informed on the call that the reason why the claim was paid from my MB is because that was the Benefits that was currently available, so i asked what is going to happen with my Gynae appointment the next month. She assured me that it will be paid from the next available benefit which should be the Wellthfund.

I submitted my claim for my normal Gynae appointment/visit on the 7th September 2023, and just learned that the claim was not paid - reason is, there is no Medical Savings available. (Correct! as per my call with the consultant in August, this claim should be paid from the Wellthfund Benefit). I spoke to Noluthando this morning 11.09.2023 - where she explained to me a very different story to the one I was told when I had the call in August.

Again, Discovery - why do I have to go through this with every interaction?

Why am I being told different stories by different people? Does your policies change every other week? I don't except my claims not going to be processed. Please go have a listen to the my recent communication.

Discovery, you will find any reason not to pay for claims although we pay our medical aid every month.

Shireen